FAQ

Frequently Asked Questions

Smart Safety Solutions - Instant access to our Alarm Receiving Center, 24 hours a day, 365 days a year. Whether they need a medical or security consultation, lawyer or hospital references, assistance during a natural disaster or any other life threatening situations, our customers can call us with any type of issue they encounter abroad Vietnam

S3 (Smart Safety Solutions) travel support package is designed to fill in the gaps that exist in international travel health insurance plans. Having loads of exclusions, usually travel insurance companies require a qualifying event (loss) before they’ll consider any reimbursement. S3 supports customers with threats elimination tools when they need it the most in order to prevent undesirable consequences.
Unlike travel insurance companies, S3 (Smart Safety Solutions) package includes immediate support and comprehensive emergency response before an actual “loss, harm or injury” occurs.

Your S3 (Smart Safety Solutions) protection plan benefits begin on your first day of travel

Yes, our money-back cancellation policy allows you to cancel your protection any time before you travel

S3 (Smart Safety Solutions) year-long protection is equivalent to a cup of cappuccino a day. It’s designed to be affordable, comprehensive and accessible to ensure peace of mind of our customers and their families
during trips abroad. To get a quote please contact us directly or your Study Abroad Agency/Recruitment Agency for Overseas Jobs

During an emergency you have unlimited access to our Alarm Receiving Center's specialists who will provide expert advice and/or coordinate in-country emergency response assistance service.
To access assistance, simply press the ‘Alarm’ button on the S3 (Smart Safety Solutions) App to contact our 24/7 hotline

No, apart from the App no data is stored on the device itself, instead, it is uploaded to the cloud in real-time.

Yes, any smartphone which is used must have some cellular data connection in order for our App to work. S3 (Smart Safety Solutions) App works both in and outdoors, so long as there is a battery charge and a data connection.
The ability to provide a precise GPS coordinates while indoors depends on the network provider and location.

When an Alert is raised from the S3 (Smart Safety Solutions) App it sends that alert to the dashboard of our Alarm Receiving Center.
Alerts received within the dashboard contain vital information to help the user as quickly as possible such as
- when the user raised the Alert
- users precise GPS coordinates
- users contact details and any other vital information

Technical Partners

Cuebly B.V.

Tredex Company Ltd

About us

Our team

We are the only integrated provider of medical and security solutions focused on vietnamese organizations and individuals. Our services are
scalable and customizable to the unique needs of our clients

Doan Thi Phuong Anh

Doan Thi Phuong Anh

CEO
Roman Pavlovich

Roman Pavlovich

CO-FOUNDER
Andrii Demenko

Andrii Demenko

CO-FOUNDER